Claims & Support

We're Here to Support You When It Matters Most

Losing a loved one is never easy, and navigating financial responsibilities during such a difficult time can feel overwhelming.

At Legacy Family Life, we understand the importance of compassionate and professional assistance. Our team is available to help you understand the funeral claims process, the information required and the next steps to take.

SUPPORT WHEN YOU NEED IT MOST

Helping Families Through Difficult Moments

The passing of a loved one is an emotional and challenging experience. During this time, families deserve to be treated with dignity, understanding and respect.

At Legacy Family Life, we believe that providing support extends beyond helping individuals explore funeral cover options. It also means being available to assist families with information when they need to understand the claims process.

Our team can provide guidance on the applicable claims procedures and documentation requirements, helping you understand the steps involved in submitting a funeral claim.

We remain committed to clear communication, professional service and treating every family with care.

UNDERSTANDING THE CLAIMS PROCESS

How to Get Assistance With a Funeral Claim

Understanding what to do when a covered person passes away can help make the claims process easier to navigate.

Step 01 — Contact Legacy Family Life

Let Us Know You Need Assistance

When a covered person passes away, contact Legacy Family Life using the official contact information provided in your policy documentation.

Our team can assist you with information about the applicable claims process and explain the next steps.

Step 02 — Understand the Requirements

Find Out What Information Is Needed

Every claim must be submitted in accordance with the relevant policy and claims requirements.

Our team can help you understand what documentation and information may be required to support your claim.

The specific requirements will depend on the applicable policy conditions.

Step 03 — Submit Your Claim

Follow the Applicable Claims Procedure

Once you understand the requirements, the claim must be submitted through the applicable claims process.

Ensure that the required information and supporting documentation are provided according to the instructions in your policy documentation.

Step 04 — Claims Assessment

Your Claim Is Reviewed

All funeral claims are assessed in accordance with the applicable policy terms and conditions.

The outcome of a claim depends on the relevant policy provisions, eligibility requirements, exclusions and other applicable conditions.

Our team is available to assist with information and policy-related enquiries during the process.

WHY CHOOSE LEGACY FAMILY LIFE?

OUR COMMITMENT TO YOU

Funeral Protection Built Around Families

Choosing funeral cover is an important decision. At Legacy Family Life, our focus is on making the process accessible, understandable and convenient while treating every client with care and professionalism.

Family-Focused Approach

We understand that protecting your family means preparing for life’s difficult moments. We keep the needs of individuals and families at the heart of our service.

Affordable Cover Options

With funeral cover amounts ranging from R5,000 to R25,000, you can explore different levels of cover according to your needs and budget.

Simple and Understandable Process

We aim to make choosing and applying for funeral cover straightforward, providing clear information to help you understand your available options.

Professional and Respectful Service

We believe every client deserves to be treated with dignity, honesty and professionalism. Our team is available to assist with enquiries, applications and policy-related information.

Preparing for Tomorrow

Planning ahead can help reduce the financial pressure your loved ones may face during an already difficult time.

HOW IT WORKS

A SIMPLE PATH TO FUNERAL PROTECTION

Getting Funeral Cover Doesn't Have to Be Complicated

We aim to make the process of obtaining funeral cover as straightforward as possible, from choosing your cover amount to understanding your policy.

Step 01 — Choose Your Cover

Explore our available funeral cover options and select an amount that suits your needs and budget.

Step 02 — Submit Your Application

Complete the required application information. Our team can assist you with understanding the application process.

Step 03 — Policy Assessment and Activation

Your application is processed according to the applicable underwriting requirements. Once accepted and activated, your cover operates according to the policy terms and conditions.

Step 04 — Claims and Support

When a covered event occurs, a claim can be submitted for assessment in accordance with the policy requirements. Our team can assist with information about the claims process.

CLAIMS & SUPPORT